Privacy Policy

1. Information We Collect

We collect information you provide directly and information generated through your use of the Platform, including:

• Account details such as your name, email address and password.
• Bidding and transaction activity, including bids placed, items won and payment references.
• Communications you send to us, such as support or enquiry messages.
• Technical data such as device, browser and usage information collected automatically.

2. How We Use Your Information

• To create and manage your account and authenticate you.
• To operate auctions, process bids and facilitate payment and collection of items.
• To send you transactional notifications, such as bid confirmations and outbid alerts.
• To provide support, prevent fraud, and comply with our legal obligations.
• To improve and secure the Platform.

3. Legal Basis

We process your personal information where it is necessary to perform our contract with you (operating the auction and sale), to comply with a legal obligation, for our legitimate business interests, or with your consent where required.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us run the Platform (such as hosting and email delivery), and with authorities where required by law. On public auction pages, bidder identities are shown only in a masked form.

5. Data Retention

We keep your personal information for as long as your account is active and thereafter only as long as necessary to meet legal, accounting or reporting requirements.

6. Security

We apply reasonable technical and organisational measures to protect your information, including encrypted password storage. No system is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and object to certain processing. To exercise these rights, contact us using the details below.

8. Cookies

We use cookies and similar technologies to keep you signed in and to operate the Platform. For more detail, please see our Cookie Policy.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision.

10. Contact

For privacy queries or to exercise your rights, contact us at [email protected].