Returns & Refunds

1. All Sales Are Final – Voetstoots / As Is

Every item on DEX Auctions is sold voetstoots — “as is” and “with all faults”. All sales are final.

Because items are sold in their existing condition at the time of sale, we do not offer returns, exchanges or refunds on the basis of buyer’s remorse, a change of mind, or the condition of an item (whether the defect is patent or latent, and whether or not it was apparent on inspection). Item descriptions, photographs and condition notes are provided in good faith as a guide only and are not a warranty. By placing a bid you accept the item voetstoots.

2. Inspect Before You Bid

We strongly encourage you to review all photographs and descriptions carefully, and to inspect an item in person where that option is offered, before bidding. If you have questions about an item, contact us before the auction closes. Once you place a bid, you are making a binding offer to purchase the item in its current condition.

3. Limited Exceptions

The voetstoots nature of the sale does not exclude rights that cannot lawfully be excluded. We will consider a claim only in the limited circumstances where applicable law requires, for example where an item delivered is materially and demonstrably not the item that was listed (a case of mistaken identity of the item itself, not merely its condition). Any such claim must be raised with us in writing within 48 hours of receiving the item, together with supporting photographs.

4. Non-Payment

Winning bids are binding. If a winning bidder fails to pay within the required period, the sale may be cancelled and the buyer’s account may be suspended. Non-payment is not a return and does not create any refund entitlement.

5. Approved Refunds

Where a refund is approved by us in one of the limited circumstances above, it will be processed by EFT to the account from which payment was made, within a reasonable period after the item has been returned to us in the same condition in which it was delivered. Any delivery or collection costs are non-refundable.

6. Contact

To raise a query relating to this policy, contact us at [email protected].